Position Overview:

GVIAS is currently seeking dedicated individuals to join our Ticketing Team. As a member of this team, you will play a crucial role in ensuring the smooth operation of our ticketing system, providing exceptional customer service to our participants, and contributing to the overall success of our events.

Organizational Goals & Responsibilities

1. Utilize strong problem-solving skills to address any issues or concerns related to ticketing, both pre-event and during the event.
2. Provide excellent customer service to attendees, answering inquiries, resolving disputes, and assisting with ticket purchases and transfers.
3. Demonstrate independent decision-making abilities while also collaborating effectively with other team members to achieve common goals.
4. Adapt to various technologies and systems utilized for ticketing purposes, demonstrating a willingness to learn and troubleshoot as needed.
5. Uphold a strong sense of fairness in all interactions with attendees and fellow team members.
6. Assist in planning and organizing ticketing processes and procedures to ensure efficiency and effectiveness.
7. Maintain clear and open communication with team members and event organizers, providing updates and sharing relevant information as necessary.

Qualifications:

• Strong problem-solving abilities with a proactive approach to addressing challenges.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to make independent decisions while also collaborating effectively within a team.
• Flexibility and adaptability to work with various technologies and systems.
• Demonstrated sense of fairness in decision-making.
• Strong organizational and planning skills with the ability to manage multiple tasks simultaneously.
• Exceptional written and verbal communication skills.

Perks:

• Frontload volunteer work, minimizing onsite volunteer time required during events.
• Opportunity to contribute to the success of vibrant and inclusive community events.
• Networking opportunities within the arts and culture community.
• Satisfaction of supporting a non-profit organization dedicated to promoting creativity and community engagement.

Commitment:

This is a year long role, with the majority of work focused on operations for Burn in the Forest. Candidates who are looking to continue with this position / lead this position in the future are preferred. On average: 4-8 hours per month, additional leading up to major events  

If you are passionate about fostering creativity, building community, and contributing to memorable events, we invite you to join the GVIAS Ticketing Team!

Liaises with:

• BitF Production
• Dustcovery Production
• Recharge Production
• Art Grants Committee – forms and  back end data transference 
• Communications Committee